For the correct and complete operation of all machines and equipment, it is essential that their maintenance and periodic inspections are carried out. At this point, we plan maintenance with you in an organized way and intervene immediately in case of malfunctions. With our 24/7 telephone support, if you wish, we help your maintenance team remotely and provide technical support.

 

Customer satisfaction is the basis of our service understanding with the high-quality, continuous and fast fulfillment of the technical service services we provide to our customers and our customer-oriented works. In order to understand and analyze customer needs in the best way, existing systems are constantly being improved and new methods are being developed in order to provide the correct and fastest technical support.

 

On-site installation, maintenance and repair services of all our machines are provided by our trained technical service personnel in accordance with the needs of our customers and in accordance with the constantly updated technical documentation in any case.

 

The Services We Offer to Our Customers as Technical Service

1. Pre-Sales Service Services

Before the purchase of the machine, it is the consulting and discovery service that we provide to our customers in determining the installation location, electricity, air, dust extraction systems and production requirements. With the guidance of sales representatives, the necessary examinations are carried out by our expert technical personnel and presented in the form of a report.

 

2. Our After-Sales Service Services

On-site Installation + Training; After the sale, the machines are assembled, maintenance and program trainings are given, and the machines are delivered in a fully functional active state, adhering to the commitments we have made.

 

Warranty Internal Service; To provide free service and spare parts for all mechanical failures arising from routine use, except for usage, installation errors and electronic - pneumatic devices during the warranty period Jul.

 

Maintenance and Repair includes the services provided by our authorized technical service team to intervene in malfunctions of machines whose warranty periods have expired, to carry out periodic maintenance and to keep the device fully functional and active. Periodic maintenance is carried out in accordance with the principles determined by the manufacturer companies.

 

Non-Warranty / Non-Contractual Service Services cover the services we provide for machines that have expired the warranty period and do not have a maintenance contract.

 

Disassembly + Relocation, Service Services; It is the transportation of the machine from its location to its new location and its assembly is carried out and delivered actively.

 

Fault Detection / Troubleshooting with Remote Access (Teleservice Service); This service we provide on our machines with infrastructure is a technical service that works online via modem. The technical team in our factory provides direct access to all numerical control data by connecting directly to the customer's machine via modem. In this way, the effect of the service is increased by performing technical interventions on the machine in real time.